We offer returns for eligible items under the conditions described here. This policy outlines timelines, conditions and the steps to request a return or refund. If you have questions about a particular product’s eligibility, contact us before initiating a return.
Return window and general eligibility
Most consumer purchases are eligible for return within 30 days from delivery, subject to the product being in resalable condition and returned with original packaging and accessories. Some items that are perishable, heavily used, or restricted for safety reasons may be excluded. If an item is non-returnable, that exclusion will be stated at the time of purchase or in the product description.
How to start a return
To begin a return, contact our support team at [email protected] or call +1 4167233549. Provide your order information, the item name, and the reason for return. Our team will advise you on next steps and any applicable return instructions. Follow the instructions provided to ensure the return is processed correctly.
Refund processing and exceptions
Refunds are issued after we receive and inspect the returned item. Processing times may vary. Refunds will be applied according to the original method of purchase where possible, subject to any administrative or shipping exceptions disclosed at the time of sale. Items damaged through misuse or missing parts may be subject to a reduced refund or refusal of return.
Unresolved claims
If you have a concern that cannot be resolved through regular support channels, ask our support representative for the available escalation options. In some cases a formal claim process is available; our team will explain how to proceed and what documentation is required.
Questions and contact
For returns, refunds or further explanation of this policy, contact us at [email protected] or +1 4167233549. Include your order number and a description of the issue so we can respond promptly.
Store details and policy scope
This page applies to purchases made from radbikes Store. The customer-service address is 7359 Lowville Heights, Mississauga, ON, L5N 8L6, Canada. For help, email [email protected] or call +1 4167233549.