This page explains our shipping approach and common exceptions. Shipping availability, charges and any special handling fees will be confirmed during checkout or at the time of purchase.
Free shipping offers and minimums
We provide free shipping on certain orders and items. A cart message may indicate when your order qualifies; customers are often advised that spending a threshold amount (for example, an additional CAD amount) can qualify an order for free shipping. Some products such as complete electric bikes may be offered with free shipping as noted at the time of purchase.
Items with additional shipping fees
Certain items can require an extra shipping surcharge due to weight, hazardous handling, or palletized freight. Examples include batteries and large vehicle racks; these items may carry a separate shipping fee per item. Palletized freight orders and oversized products are also subject to additional charges. Any applicable fee will be indicated before you complete your purchase.
Delivery regions and address restrictions
We serve Canadian addresses. Some delivery destinations may be ineligible, such as PO boxes or military APO/FPO addresses. If your delivery address cannot be serviced, we will notify you and advise on next steps. Contact us for clarification if you are unsure whether your address is eligible.
Timing and contact for shipping questions
Delivery times vary by product, availability and destination. For specific questions about shipping timelines or fees, contact our support team and provide your order details. Our support hours are posted on the Contact page; call +1 4167233549 during those hours or email [email protected] and we will respond.
Store details and policy scope
This page applies to purchases made from radbikes Store. The customer-service address is 7359 Lowville Heights, Mississauga, ON, L5N 8L6, Canada. For help, email [email protected] or call +1 4167233549.