Below are answers to common product and ordering questions based on our current catalogue of electric bikes, accessories and replacement parts. If you don’t find what you need here, contact us using the details on our Contact page.
Product fit and compatibility
Many parts — tires, inner tubes, crank arms, pedals and brake pads — are size- or model-specific. Always confirm wheel diameter, tire width, valve type, or the part code of the original component before ordering. If you have the original part, measurements or a part number, include that when you contact us so we can check compatibility.
Safety gear and lights
We sell helmets, lights and reflective gear suitable for city and utility riding. Product pages provide the specifics for each item; if a listing doesn’t include a detail you need, ask support and provide the product name so we can confirm features like lens type, brightness, or helmet size.
Replacement keys and locks
Replacement keys and lock parts are offered by part code. If you need a replacement key, check the key code stamped on your original key or on the lock cylinder and share it when you contact us. We’ll advise on the correct match.
Shipping and returns
General shipping and returns information is summarised on our Shipping & Delivery and Refund & Returns Policy pages. For returns, follow the steps and timelines shown there; for shipping questions, contact us and have your order details ready so we can assist.
Contacting support
If you need help identifying the right product, confirming fitment, or initiating a return, call or email our support team. See Contact Us for hours and our contact details.
Contact us
For assistance, email [email protected] or call +1 4167233549.