We respect your privacy and handle personal information in accordance with applicable Canadian privacy laws. This policy explains what information we collect, how we use it, your choices, and how to contact us with questions.
TL;DR — key points
We do not sell personal information. We collect information needed to process purchases, provide support, and operate the store. You have rights to access, correct, or request deletion of certain data; contact us to exercise those rights.
What we collect and why
We collect contact and transaction information such as name, mailing address, email, phone number, and order details in order to process purchases, provide support, and perform related services. When you communicate with our support team we retain those messages so we can follow up. If you apply for roles or services that require identity verification, we collect only the information necessary for that purpose.
Cookies, pixels and site technologies
Our website and service providers use cookies and similar technologies to make the site work, to remember preferences, and to measure site functioning. You can control cookie preferences in your browser. Disabling certain cookies may affect site features.
Your rights and choices
You have rights to request access to personal data we hold about you, to request correction of inaccurate information, and in certain cases to request deletion. To make a request, contact us at [email protected] or call +1 4167233549. We will respond within the timeframes required by applicable law.
Data retention and third parties
We retain personal information only as long as necessary for the purposes described and to meet legal obligations. We may share data with service providers who help us operate the business (for example, shipping partners or payment processors). These providers process data on our behalf and are subject to confidentiality obligations.
Contact and changes
If you have questions about this privacy policy or wish to exercise your privacy rights, contact us at [email protected] or +1 4167233549. We may update this policy occasionally; the date of the latest revision will be posted in the policy text on our site.
Store details and policy scope
This page applies to purchases made from radbikes Store. The customer-service address is 7359 Lowville Heights, Mississauga, ON, L5N 8L6, Canada. For help, email [email protected] or call +1 4167233549.